Return Policy

1. Return Eligibility:

• We accept returns for items that are unused, undamaged, and in their original packaging.
• Returns must be initiated within 3 days of receiving the product.

2. How to Initiate a Return:

• If you have a reason to return an item, please contact our customer support team at [mail@hiyacutie.com] to discuss your concerns and obtain a Return Authorization (RA) number.
• Clearly mark the RA number on the outside of the package.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method to ensure the safe return of the items.

4. Refund Process:

• Once we receive your returned items and inspect them, we will process your refund within 7 business days.
• Refunds will be issued to the original payment method or gift card if chosen by the customer

5. Exchanges:

• We do not offer direct exchanges. If you need a different item, size, or color, please initiate a return for the unwanted item and place a new order for the desired item.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
• We will provide instructions for returning the damaged or defective item and offer a replacement or refund.

7. Non-Returnable Items:

• Certain items are non-returnable for hygiene and safety reasons. These include underwear and other clothing.

8. Changes to This Return Policy:

• HiyaCutie reserves the right to update or modify this return policy at any time. The most recent version will be posted on our website with the effective date.

9. Contact Us:

• If you have any reason to want to return an item or if you have any questions or concerns about our return policy, please contact us at [mail@hiyacutie.com].

Thank you for choosing HiyaCutie! We appreciate your business.