Shipping Policy

Shipping Policy

Thank you for shopping at HiyaCutie! We understand that receiving your items in a timely manner is crucial, and we want to ensure a seamless shopping experience for you. Please review our shipping policy to understand how we handle order processing, shipping, and delivery.

Order Processing:

  • All orders are processed within 1-3 business days after payment confirmation.
  • We do not process orders on weekends or holidays.
  • Orders may be subject to verification and approval before shipping. Please ensure that your shipping information is accurate to avoid delays.

Shipping Methods:

  • We partner with a network of trusted suppliers and use various shipping methods to deliver your orders efficiently.
  • Shipping options and carriers may vary based on the product, supplier, and destination.

Shipping Times:

  • Estimated shipping times are provided on the product pages. Please note that these are estimates and actual delivery times may vary.
  • Factors such as customs clearance, international shipping, and unforeseen circumstances can affect delivery times.

Shipping Costs:

  • Shipping costs are calculated based on the weight, size, and destination of your order.
  • Shipping costs will be displayed at checkout before you complete your purchase.

International Shipping:

  • We offer international shipping to most countries. Customs fees, taxes, and import duties may apply and are the responsibility of the customer.
  • International shipping times may vary due to customs processes.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order on our website or through the carrier's website.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. Please ensure that your delivery address is secure and accurate.
  • If you believe your package is lost, please contact the carrier and our customer support team for assistance.

Returns and Refunds:

  • Please refer to our Returns and Refunds Policy for information on returning items and requesting refunds.

If you have any questions or concerns about our shipping policy, please contact our customer support team at mail@hiyacutie.com.

Thank you for choosing HiyaCutie for your shopping needs!